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Refund & Cancellation Policy

We want you to be satisfied with Billux. Here's our fair refund policy.

Last updated: 15 October 2026 (version 2026-10-15)
We offer a 7-day refund window for new subscriptions. If you are not satisfied within 7 days of your first payment, contact us for a full refund.

1. Free Trial

Billux offers a 7-day free trial with no credit card or payment required. We encourage all users to thoroughly evaluate the software during the trial period before purchasing a subscription. No charges are made during the trial.

2. Refund Eligibility — New Subscriptions

A full refund will be issued if:

  • You request a refund within 7 days of your first subscription payment
  • The request is made by emailing support@billux.in with your registered email and order details
  • Your account has not been used excessively (more than 50 invoices created)

3. Non-Refundable Cases

Refunds will not be issued in the following cases.
  • Refund request made after 7 days of payment
  • Renewal payments — subscription renewals are non-refundable
  • Account suspended due to violation of Terms and Conditions
  • Change of mind after the 7-day window
  • Partial refunds for unused subscription period
  • Downgrade from Professional to Standard plan

4. Cancellation Policy

You may stop using Billux at any time. Your subscription will remain active until the end of the paid period. We do not offer pro-rated refunds for cancellations mid-subscription.

To cancel your account, simply do not renew when your subscription expires. Your data will be retained for 90 days after expiry, after which it may be permanently deleted.

5. Renewal Payments

Billux subscriptions do not auto-renew. You will receive email reminders 7 days before your subscription expires. Renewal payments are voluntary and non-refundable once processed.

6. Payment Failures

If a payment fails or is declined after being deducted from your account, contact us immediately at support@billux.in with your payment reference. We will investigate and either activate your subscription or arrange a full refund within 5–7 business days.

7. Refund Processing Time

Approved refunds will be processed within 5–7 business days and credited back to the original payment method (credit card, debit card, UPI, or net banking). The time for the refund to appear in your account depends on your bank.

8. How to Request a Refund

To request a refund, email us at support@billux.in with:

  • Your registered email address
  • Razorpay payment ID or order ID
  • Reason for the refund request

We will respond within 1 business day and process eligible refunds promptly.

9. Contact

For refund queries or payment issues, reach us at: support@billux.in

Support hours: Monday to Saturday, 9:00 AM – 6:00 PM IST